We believe that the hosting industry is not all about large disk space and bandwidth allocations. Here at WeekHost we strive for customer satisfaction by providing a reliable and stable service backed by 24/7 technical support that can be reached at any time throughout the year. Customer retention is of paramount importance to us and so we have decided to set out the following promises for all WeekHost customers and clients of all sizes.
You are not just another number to us
We value each and every one of our clients. We do not treat you like you’re just another number in our system. We care for each of our customers and will never leave you high and dry regardless of the amount of money you have paid us. If you have an issue that needs to be addressed our management team will make sure it is taken care of.
True 24/7 Technical Support
Our support team is available 24/7 all year round, even during holidays! If you need help with anything at all or run into any issues we are here to help. Average response times of 20 minutes for technical support related inquiries. Our support team is always on stand-by to make sure our servers are stable.
99,9% Guaranteed Uptime SLA
We offer our services with a 100% Guaranteed Uptime backed by our SLA. If our servers go down for any reason (with the exception of scheduled maintenances which we announce ahead of time) we will credit you with a full month’s worth of service to your account. Find out more by going to our Terms of Service page.
We do all we can to make sure every one of our customers satisfactions are met. We are also all ears if you have any suggestions or feedback you would like to relay to us. We’re always looking for new ways to further improve our services so we would love to hear what you have to say!
We Strive for Excellence
We do our best every day to deliver a service that is above industry-standard quality. We really want to stick out and be known as one of the highest quality and reliable web hosting services out there. When our customers are happy then we are happy, we will never give up on fixing an issue and will always do our best to resolve all issues raised.
Your Privacy is Protected
We will never sell your personal or financial details out to any third parties. Our entire database and billing portal is encrypted via 256-bit SSL. All of your details are encrypted and never shared with anyone other than our in-house team. All transactions are confidential and we will never SPAM your e-mail with anything irrelevant.